Terms and Conditions
When you place an order to purchase from Bonsai Guitars, we will send you an email confirming receipt and details of your order. Your order represents an offer to Bonsai Guitars to purchase a product which is accepted by us when we send you email confirmation that we’ve dispatched that order to you (Dispatch Confirmation Email). Any products on the same order which we have not confirmed in a Dispatch Confirmation Email to have been dispatched do not form part of that contract.
All prices include VAT.
Payment must be received in full before any goods can be dispatched. This does not affect your statutory rights.
We accept the following credit and debit cards:
Please note that we are unable to accept American Express or Diner’s Club cards.
We accept personal cheques, although we are unable to release your order until the payment has cleared. Please be advised that this can take up to five working days.
For information relating to delivery prices, delivery times and methods of dispatch, please see our Delivery page.
Order Cancellation Procedure
You are free to cancel any order before payment has been taken, free of charge. Cancellation requests must be sent to firstname.lastname@example.org with the order number in the email subject field followed by the word ‘cancel’. Alternatively please call us on 07950 263540 to request a cancellation.
Any transportation costs for cancelled orders must be paid by you, the purchaser, except in instances where the goods supplied are; faulty, supplied in error, or mis-described by Bonsai Guitars. In this instance please see our Returns page.
Orders cannot be cancelled where the goods have been altered by the purchaser in any way from the original condition. This does not affect your statutory rights.
Refunds can only be made by the method originally used to pay for the goods. This is a legal requirement. Credit or debit card refunds are processed immediately and normally take 3-5 business days to show on the customer’s account. If you require a refund please see our Returns page.